Privacy Policy

1. Who We Are

Plumbing, Heating & Property Services Ltd ("PHP Services", "we", "us", "our") is a company registered in England and Wales. We provide boiler installation, servicing, repair and related heating services across Hertfordshire and surrounding areas.

If you have any questions about this policy, contact us at info@phpboilers.com or call 01727 733 171.

2. What Information We Collect

We may collect the following personal data when you use our website or services:

• Name and contact details (email address, phone number)

• Address and property details relevant to your heating enquiry

• Financial information if you apply for finance (processed by our finance partners)

• Communications you send us

• Technical data such as your IP address, browser type and pages visited (via cookies and analytics tools)

• CCTV footage if you visit our premises

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide quotes

• Arrange and carry out installations, servicing or repairs

• Process finance applications via our authorised partners

• Send you appointment reminders and aftercare information

• Improve our website and services through analytics

• Comply with our legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: To fulfil a contract with you or take steps at your request before entering into one

• Legitimate interests: To manage and improve our business, provided your rights are not overridden

• Legal obligation: Where we are required to process data by law

• Consent: Where you have given us clear consent (e.g. marketing emails)

5. Sharing Your Data

We may share your information with:

• TradeHelp Ltd and Novuna Personal Finance (Mitsubishi HC Capital UK PLC) for finance applications

• Gas Safe Register for registration and compliance purposes

• Trusted third-party service providers who assist in operating our business (bound by confidentiality agreements)

• Law enforcement or regulatory authorities where required by law

All third parties are required to process your data securely and only for the specified purpose.

6. Data Retention

We retain your personal data only as long as necessary for the purpose it was collected, or as required by law. Typically:

• Enquiry data: 2 years

• Customer records (completed jobs): 7 years (for tax and warranty purposes)

• Marketing consent records: Until you withdraw consent

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data ("right to be forgotten")

• Object to or restrict processing in certain circumstances

• Data portability — receive your data in a structured, machine-readable format

• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@phpboilers.com. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your experience and gather analytics. These include:

• Essential cookies: Required for the site to function

• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics)

• Marketing cookies: Used to deliver relevant advertising

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. We encourage you to review it periodically.

11. Complaints

If you are unhappy with how we handle your personal data, please contact us first and we will do our best to resolve your concern:

Email: info@phpboilers.com

Phone: 01727 733 171

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.